Cristian Lazar

Project Management
Sys Admin
Delivery Project Executive at IBM, Studied at University of Bucharest,
Lives in Brno, Czech Republic, From Ploiesti, Romania, Born in 1983
Speaks English, Français, Româna
PM54G - Project Management Orientation
PM10G - Project Management Fundamentals
PM11G - Leadership in a Project Management environement
- Managing several customer transitions from IBM France to IBM GSDC Czech Republic. The transitions consisted in the transfer of the workload and knowledge between the two locations.
- Developing a transition plan for the workload transfer from the customer to IBM GSDC Czech Republic. The plan consisted in identifying the activities that will be transferred, matching the activities with the necessary skills to perform them and recruiting the proper resources to perform such activities
- Managing the implementation of a new customer application within the existing environement.
- Two refresh projects in order to replace the obsoleet hardware and out of support Operating Systems

Providing 2nd and 3rd Level administration for customers, in regards to Windows Server and Citrix related issues.
The administration includes: User and Group Management, Active Directory Management, DNS Management, Backup related activities, Citrix Metaframe Management, Different maintenance tasks as required by the customers
Providing training to new commers in terms of environements, customer specifcs, internal procedures, customer procedures, etc.
Handling technical interviews with hiring candidates to determin the skill level, motivation and suitability for joining the company/team.

Designg, setup and support of network environements and server infrastructures including Wireless Access Points, Routers, Switches, Linux and Windows Servers.
Consulting on virtualisation, application migration, environement evolution, automation.
August 1983
Born in Ploiesti, Romania
June 2002
Gratuated "Mihai Viteazul" National Collage, Ploiesti
October 2002
Accepted at the Faculty of Political Sciences, University of Bucharest
December 2002
Volunteerd as a System Administrator for the Faculty of Political Sciences to manage the IT Lab
April 2004
Hired by S.C. Atlas Networking S.R.L. Bucharest as a Network Administrator

April 2005
Hired at Sysnet Telecom Ploiesti as Systems Engineer
June 2005
Hired at TechTeam Global in Bucharest (my first multinational corporation) as a Desktop Support Technician and Help Desk Agent
May 2006
Accepted an offer from GENPACT Romania to join a newly created team as a Team Leader for the French Help Desk
June 2006
Graduated from Political Sciences Faculty
January 2007
Joined IBM's Delivery Center in Brno, Czech Republic as a Windows and Citrix Administrator for their French Customers
August 2008
Evolved within IBM as Technical Customer Manager in charge of the technical aspects of the customer relationship
January 2007 - August 2010
Involved in various IBM Projects, both as Project Team Member and as Project Manager
August 2010
Appointed as Service Delivery Manager in IBM in charge of the services provided by the IBM Infrastructure to all the IBM's French customers in all their aspects.
December 2013
Took over the role of Delivery Project Executive and became the owner (accountable) for all services provided.


Online Presence

© Cristian Lazar 2012. All rights reserved.
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Service Delivery / Account Management
ITIL v3 Foundation
ISO20000 - Foundation Certificate in Service Management
ISO27002 - Foundation Certificate in Information Securty
ITIL v3 Service Operations

Owner of the IT Services provided internally to the company and its customers. Oversee all the IT Operations: Projects, Financials, Management. Defining Operational / Account strategies. Managing the customer services from the administrative point of view. Serve as direct contact for the customer in relation to the support teams and 3rd party partners. Managing the SLAs and KPIs with the customer and responsible teams. Negotiating contract baseline changes with the customer, as well as adding project baselines as required by the environmental changes.